I, therefore, downloaded the up to date version of WD SmartWare, having read that this would fix “an issue related to reports of some customers, under certain conditions, experiencing data loss when updating to Apple's OS X Mavericks (10.9)”. Visit That website refers to PowerPC applications, of which, presumably, WD SmartWare was one. (It has been moved to the Incompatible Software folder). This version of WD SmartWare is not compatible with this version of OSX. Click 'Update Security Settings' to confirm.Having recently upgraded to Mavericks, the following message was appearing on starting the computer:

Select the 'Change Password' radio button and reconfigure your password and password hint as needed.

To change the security settings for your drive in the future, launch the WD Security utility and enter your password. Check the 'Enable Auto Unlock for User ' box to disable password protection when you are logged into the current Windows user account.Ĭlick 'Save Security Settings' to apply your chosen password to the drive. Enter your chosen password twice, as well as a password hint to display should you forget it. It can also be launched in the future using the WD Security shortcut on the desktop.Ĭheck the 'I Understand' box to confirm you understand the consequences of applying a password to your drive. The WD Security utility is the one that offers password protection for your drive.Ĭlick 'Finish' when the wizard has completed its tasks to close the dialog, and WD Security launches automatically. Place a check next to all of the programs you'd like to install and then click 'Next' to begin the installation process. Click 'Next' to dismiss the opening screen of the setup wizard, check the box to accept the license agreement and then click 'Next' again.

My wd smartware app is gone